Returns and Refunds Policy

Last Updated: August 11, 2022

Thank you for shopping at Kimono Kitsune.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on returns and refunds.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to KIMONO KITSUNE LLC, 2531 BERDAN AVE, TOLEDO OH 43613-4805, USA.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Kimono Kitsune, accessible from

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

We want to ensure that You are 100% happy with Your purchase.

  • If You have questions or issues, please email Us at help{at}kimonokitsune{dot}com.
  • If You have attempted to resolve issues with Us and still feel the Goods you purchased do not best fit Your needs, We want to make things right.

You are entitled to cancel Your Order within 30 days without giving any reason for doing so. However, We would love to know what went wrong and how We can improve, so if You would please include details about the reason for your cancelation request, We would greatly appreciate it.

The deadline for canceling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email at help{at}kimonokitsune{dot}com.

Conditions of Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

TOLEDO OH 43613-4805

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Receiving Refunds

We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. 

  • If Your Order is canceled before Goods are shipped, We will reimburse You for the full amount of Your Order no later than 7 days from the day on which We received Your cancelation request.
  • If Your Order was canceled after Goods were shipped, We will reimburse You for the cost of Goods no later than 14 days from the day on which We receive the returned Goods. Shipping costs are not reimbursable.

Only regular-priced Goods may be returned and refunded. Unfortunately, Goods on sale cannot be returned and refunded. Additionally, special orders and/or made-to-order/custom Goods cannot be returned and refunded.

This exclusion may not apply to You if it is not permitted by applicable law.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email at help{at}kimonokitsune{dot}com.